Rethread — Refund Policy

Last updated: March 30, 2026

14-day money-back guarantee. If you're not satisfied with Rethread Pro, we'll give you a full refund — no questions asked.

Eligibility

You may request a full refund within 14 days of your initial purchase for any reason. This applies to both:

Monthly subscription ($6.99/month)
Lifetime purchase ($49 one-time)

How to Request a Refund

To request a refund, send an email to:

ifly8888@gmail.com

Please include:

The email address used at checkout
Your license key (if available)
Reason for the refund (optional — helps us improve)

We aim to process all refund requests within 3 business days.

Refund Method

Refunds are processed through Creem, our payment processor and Merchant of Record. The refund will be returned to the original payment method used at checkout (credit card, Apple Pay, Google Pay, PayPal, etc.).

Depending on your payment provider, it may take 5–10 business days for the refund to appear in your account.

After the 14-Day Period

Monthly subscriptions can be cancelled at any time through the Creem Customer Portal. Cancellation takes effect at the end of the current billing period — no partial refund is issued for the remaining days.
Lifetime purchases are non-refundable after 14 days, as they grant permanent access to all Pro features.

Exceptions

We may issue refunds outside the 14-day window in the following cases:

You were charged in error (e.g., duplicate transaction)
A technical issue prevented you from using Pro features, and we were unable to resolve it

In such cases, please contact us at ifly8888@gmail.com and we'll work with you to find a resolution.

License Deactivation

Upon refund, your license key will be deactivated and Pro features will revert to the free tier. Your locally stored memories and data will not be deleted — only the Pro feature limits will be re-applied.

Contact

Questions about refunds? Reach out to us anytime: ifly8888@gmail.com