Support

Find answers to common questions or reach out to us directly.

Frequently Asked Questions

Where is my data stored?
All data is stored locally in your browser's IndexedDB. Nothing is sent to any external server. Your memories stay on your device only.
How do I delete my data?
You can delete individual memories from the side panel. To erase everything, simply uninstall the extension — all data is permanently removed with it. You can also use the Export feature to back up your data before uninstalling.
Which AI platforms are supported?
Rethread works with ChatGPT (chatgpt.com), Claude (claude.ai), Gemini (gemini.google.com), Perplexity (perplexity.ai), and DeepSeek (chat.deepseek.com).
Why does Rethread need host permissions?
Rethread accesses the five AI platform websites to read conversation content from the page DOM. This is how it extracts context memories. It does not modify page content beyond adding a small Recall button and context preview overlay.
Can I manually add or edit memories?
Yes. Click the "+" button in the side panel header to add a new memory manually. You can also click the edit icon on any existing memory card to modify its content, type, or tags.
How do I transfer memories to another browser?
Use the Export button (↓) in the side panel to download all your memories as a JSON file. Then import them in the new browser using the Import button (↑). Memory IDs are deduplicated, so re-importing the same file won't create duplicates.
What are Buckets?
Buckets are color-coded groups that let you organize memories by project, topic, or any category. Create a bucket from the side panel header, and memories can be filtered by bucket. You can create, rename, and delete buckets at any time.
How do I import my chat history?
Click the import button in the side panel to open the Chat History Import wizard. Select your platform (ChatGPT or Claude), upload the export JSON file, and Rethread will parse the conversations and extract memories in bulk. All processing happens locally in your browser.
What is the Insights panel?
The Insights panel gives you a weekly digest of your memory activity — including memory counts by type and platform, top topics, tech stack tracking, key decisions timeline, and ready-to-use prompt recipes generated from your accumulated knowledge.
The Recall button doesn't appear on the page.
Try refreshing the AI platform page. The button injects after the page fully loads (~2 seconds). If it still doesn't appear, check that the extension is enabled in chrome://extensions and the site matches one of the five supported platforms.

Pricing & Pro Plan

What's the difference between Free and Pro?
The free plan includes up to 100 memories, 3 buckets, 3 recall results, and 2-week insights. Pro unlocks unlimited memories and buckets, 10 recall results, 12-week insights, AI-powered extraction, and PDF export.
How do I upgrade to Pro?
Open the Rethread side panel, go to the Settings tab, and click one of the upgrade options — Monthly ($6.99/mo) or Lifetime ($49 one-time). You'll be taken to a secure checkout page powered by Creem. After payment, you'll receive a license key via email.
How do I activate my license key?
In the Settings tab, enter your license key in the "Activate Pro" field and click Activate. Your Pro status will be verified and saved locally. You can check your license status anytime in Settings.
What payment methods are accepted?
We accept Visa, Mastercard, Apple Pay, Google Pay, PayPal, and more via our payment processor Creem. Creem handles all payment processing and supports local currencies in most countries.
Can I cancel my monthly subscription?
Yes, you can cancel anytime through the Creem Customer Portal (accessible from Settings → "Manage subscription"). After cancellation, your Pro features remain active until the end of the current billing period.
What is the refund policy?
We offer a 14-day money-back guarantee for both monthly and lifetime plans. If you're not satisfied, contact us at ifly8888@gmail.com within 14 days of purchase for a full refund.
Can I use my license on multiple devices?
Each license key can be activated on one browser at a time. To switch devices, deactivate the license in Settings on your current device, then activate it on the new one.

Still need help?

Didn't find what you're looking for? Send us an email and we'll get back to you within 48 hours.

Email Us — ifly8888@gmail.com